Dubai Contact Center Business Group
About
DCCBG's primary constituency includes contact center operators, technology vendors, corporate clients, and industry professionals throughout Dubai and the wider UAE. The organization advances the sector through strategic initiatives that promote best practices, facilitate research and development, and create pathways for professional growth. A key priority is championing Emiratization within the contact center industry, ensuring that local talent has access to career opportunities and development programs aligned with national objectives.
By connecting stakeholders across the value chain and establishing quality standards, DCCBG ensures Dubai's contact center sector maintains its competitive edge in the global marketplace. The organization serves as a trusted partner for businesses seeking to enhance operations, adopt cutting-edge technologies, and contribute to Dubai's broader economic and social development goals.
Mission & Mandate
Vision: To set global benchmarks in customer service and establish Dubai's contact center industry as a model of excellence.
Mission: Empowering Dubai's contact center industry with innovation, growth, and sustainability.
Core Objectives:
• Advance the contact center industry through innovative practices, governance frameworks, and cutting-edge technological solutions
• Promote best practices and operational excellence across the sector, driving continuous improvement in service quality and efficiency
• Champion Emiratization and create sustainable career opportunities for UAE nationals within the contact center industry
• Foster collaboration between industry leaders, government entities, corporate partners, and technology vendors to drive impactful initiatives
• Conduct research and facilitate knowledge-sharing to support informed decision-making and strategic development
• Set quality and innovation benchmarks that position Dubai's contact center sector as a regional and global leader
Chairman
Association Chairman
Quick Info
- Type Business Group
- Category Business Services
- Country UAE
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Latest Updates
Meet Mr. Ahmed Khabeer, Board Member of DCCBG! 🤝 A passionate leader dedicated to empowering growth...
Our Vision: To set global benchmarks in customer service. Together, we’re building the future of con...
Our Mission: Empowering Dubai’s contact center industry with innovation, growth, and sustainability....
Meet Dr. Ahmad Tahlak, Chairman of DCCBG! 🤝 A visionary leader committed to driving innovation and...
Welcome to the Dubai Contact Center Business Group (DCCBG)! 📞 We’re here to drive innovation, excel...